Shipping policy

BALLER X Shipping Policy

We currently ship BALLER X orders within the United Kingdom.

Processing

We aim to prepare and dispatch orders as quickly as possible. Please allow up to 3 working days for your order to be processed before dispatch.

Delivery

Once dispatched, UK orders will typically arrive within 2–5 working days. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

You will receive shipping or dispatch information using the contact details provided with your order where available.

Shipping costs

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Incorrect addresses

Please make sure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible at james.henry@ballerx.co.uk. We cannot guarantee that an address can be changed after an order has been dispatched.

Missing or delayed orders

If your order has not arrived within the expected timeframe, please contact us at james.henry@ballerx.co.uk and we’ll investigate it for you.

Damaged orders

If your BALLER X box arrives damaged, please contact us as soon as possible and include photographs where possible so we can help resolve the issue.

Contact

For any questions about your delivery, contact james.henry@ballerx.co.uk.