Refund policy

30-Day Returns

We offer a 30-day return policy for eligible physical products. This means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day policy, your item must be in the same condition that you received it, unworn or unused, with any tags and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at james.henry@ballerx.co.uk before sending anything back.

Approved returns should be sent to:

BALLER X
Newton Manor
Newton Manor Lane
Rugby
CV23 0DW
United Kingdom

Items sent back without first requesting a return may not be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect so we can investigate and put things right.

UK cancellation rights

If you are a UK consumer buying online, you may have a legal right to cancel your order within 14 days of receiving your goods without giving a reason. After notifying us of your cancellation, you normally have a further 14 days to return the goods.

These statutory rights are separate from and are not affected by our voluntary 30-day returns policy.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning unwanted goods. If goods are faulty, damaged or incorrect, please contact us before returning them.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. Approved refunds will be made to your original payment method.

Where required by law, any standard delivery charge will also be refunded. Additional costs for an upgraded delivery method are not normally refundable beyond the standard delivery amount.

Please remember that your bank or card provider may take additional time to process the refund.

Nothing in this policy affects your statutory consumer rights.