BALLER X support
Your questions.Clear answers.
Membership, training, leaderboards and getting started — all in one place.
Membership & Starter Box
What is BALLER X?
BALLER X is a UK football training platform for young players. Daily challenges, reviewed results, progress tracking and weekly and monthly leaderboards give players a reason to practise between team sessions.
What does the £9.99 membership include?
Digital training, BALLER X 60 daily challenges, Player Hub access, personal-best tracking and leaderboards. It costs £9.99 per month and renews monthly until cancelled. No physical box or delivery charge is included.
What comes in the Starter Box?
This month’s Starter Box includes grip socks, resistance bands and one licensed mystery football shirt, plus 30 days of digital training from purchase. Shirt sizes are Small Boys, Medium Boys and Large Boys, subject to availability. The box costs £39.99 plus £4.99 UK Standard delivery — £44.98 in total.
Does the Starter Box start a subscription?
No. It is a one-off purchase with 30 days of training included. After those 30 days, choose whether to join the £9.99 monthly digital membership. No recurring subscription starts automatically.
Do I need a box to join?
No. You can choose digital membership and use suitable equipment you already own. Check the equipment and safe-space requirements for each challenge.
How do I cancel my membership?
Cancel before your next renewal to stop future charges. Training access continues until the end of your paid period. Manage your subscription through your customer account or contact James for help. Your statutory cancellation and refund rights still apply.
Training, leaderboards & rewards
How do daily challenges work?
Open the Player Hub, check the day’s BALLER X 60 challenge, follow the setup instructions, practise and record your attempt. A scored attempt lasts 60 seconds; setup and practice take extra time. Submit the score and video for review.
Can players practise and try again?
Players can practise as often as appropriate. The upload system allows one pending submission per challenge at a time. Your best approved result for that challenge in the competition week is the result that counts. Follow the options shown in the Hub before submitting another attempt.
When do results appear on the leaderboard?
Results count after review and approval. Weekly and monthly standings update as approved results are recorded, so positions can change as other players’ results are approved. An unreviewed upload is not a verified leaderboard result.
How are leaderboard points calculated?
Challenge placements earn 10 points for 1st, 8 for 2nd, 6 for 3rd, 5 for 4th, 4 for 5th, 3 for 6th and 2 for 7th. Other valid completions earn 1 point. Approved challenge points contribute to weekly and monthly standings.
Is there a consistency bonus?
Yes. Complete all seven daily challenges in a competition week with approved results to earn a 5-point consistency bonus. Personal bests are tracked in the Hub but do not add extra competition points.
Where can I see the real leaderboard?
Open the Player Hub using your existing access to view real standings. The example leaderboard on the website uses clearly labelled fictional names and scores to explain the format; those entries are not real players or prize winners.
What can players win?
We are preparing weekly rewards and a Monthly Champion’s Bundle. The prize selection can change. Each confirmed prize, entry period, eligibility requirements and winner-selection rules will be announced before entries open. Prize promotions are not open yet, and a prize is not guaranteed.
Free assessments & player cards
What is BALLER X 6?
It is the free starting assessment: PAC (10-metre sprint), CTL (keep-ups in a square), PAS (alternating-foot passing accuracy), DRI (cone dribbling), FIT (line-crossing fitness) and REA (reaction hand touches). No payment is required to complete the assessment.
When will the player card be ready?
The assessment gives a provisional rating, subject to verification. The personalised card becomes available after video approval and portrait preparation. We do not currently promise a fixed verification time.
What do we need before starting?
A football, tape measure, safe markers, a suitable wall or target and a charged camera phone. Follow each test’s measured setup and camera instructions. Young players need appropriate adult supervision. Read the preparation guide before recording.
Help & support
Do we need to download an app?
No. The Player Hub, challenges and upload system work through the website.
What should I do if an upload or login fails?
Keep your private return link and access details safe. Follow any on-screen recovery instructions and check whether the submission has completed before trying again. If you are stuck, contact James with the page name and error message. Never send your password or private access link.
Does BALLER X guarantee academy selection?
No. BALLER X supports independent practice and progress tracking. It does not guarantee club attention, academy selection or a football career.
How can I contact BALLER X?
Email james.henry@ballerx.co.uk with your question. For under-18 players, a parent or guardian should make or authorise the paid purchase and help with any account or consent questions.